Frequently Asked Questions

All answers to your questions about 98hi, right here

From deposits and security to VIP benefits and cricket betting — find everything explained in plain language on this 98hi page.

Using 98hi may raise a lot of questions. How do you keep your account secure, what are the rules for depositing with bKash or Nagad, how do VIP tiers change, or which markets are popular for live cricket betting — clear answers to all of these are laid out below. Click on the relevant category heading to jump to a specific topic quickly.

Security & Privacy

No — no 98hi staff member or support agent will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If someone asks for this information and claims to be a 98hi representative, do not share it and immediately notify us via live chat. Your PIN and OTP are entirely personal — no legitimate organisation will ever ask for them.

Every transaction and piece of personal information is encrypted using SSL encryption, so third parties cannot read that data. Information stored on our servers is also kept under regular security audits. Under our privacy policy, your data is never sold to third parties.

Use a strong, unique password of at least 8 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, $). Do not use the same password on any other site. Avoid dates of birth, names, or easily guessable words. Using a password manager makes it easier to keep track of secure, strong passwords.

Always verify the address https://98hi.lat in your browser's address bar — fake sites with slightly altered spellings (such as "98hi-bd.xyz" or "98hii.lat") may be created for fraudulent purposes. If a site's URL looks suspicious or does not match the familiar logo and design, do not log in. If in doubt, ask directly via live chat.

If you think someone else has accessed your account or you notice unfamiliar activity, change your password immediately and let us know via 24/7 live chat or by emailing [email protected]. The support team will quickly review the account and take the necessary action. It is best not to make any transactions until the situation is confirmed.

Deposit Questions

98hi currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Mobile banking methods are generally credited the fastest.

Deposit amounts usually appear in your account within a few minutes. If your balance has not arrived after some time, first check the confirmation message in your mobile banking app. Then share your transaction ID and amount with support via live chat — the team will manually verify and resolve the issue quickly.

98hi does not charge any deposit fee of its own. However, bKash, Nagad, or other mobile banking providers may apply a small charge according to their own transaction policies. There will be no additional deduction from 98hi — the full amount you send (after any mobile banking charge) will be added to your account.

The minimum deposit amount by any method is ৳500. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. Transactions below this amount cannot be processed.

Open the Nagad app and go to the "Send Money" or "Payment" section. Send the required amount to the Nagad number designated for 98hi, and use your 98hi account ID as the reference number. Once the transaction is successful, you will receive a confirmation SMS from Nagad. Then submit the transaction ID in the 98hi cashier section.

VIP & Cashback

98hi has five VIP levels in total:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback

As you move to higher tiers, the cashback rate and special benefits increase.

You can gradually move to higher tiers by playing regularly and staying active. The more consistently and actively you use the platform, the sooner an opportunity to be promoted to the next tier arises. To see your current progress and details about the next tier, check the VIP section of your account or contact support.

In addition to weekly cashback, members at higher tiers can receive special promotional offers, faster withdrawal processing, a dedicated account manager, and access to exclusive events. The higher the tier, the greater the level of benefits. A detailed list of benefits is available on the VIP page of your account.

At a set time each week, your cashback is calculated based on your total betting volume for that week, according to your tier. Cashback is added directly to your 98hi balance — no separate claim is needed. The weekly calculation is generally done according to Bangladesh Standard Time (BST).

Cricket Betting

Decimal odds represent the total return you get for every unit staked (including your original bet). For example, if the odds are 2.50 and you bet ৳100, you will receive ৳250 if you win (৳150 profit + ৳100 original stake). The higher the odds, the less likely the market considers that outcome — but the reward is greater if you win.

An accumulator (or parlay) bet links multiple matches or events together into a single wager. If all selections are correct, the payout multiplies many times over, because each set of odds is multiplied together. However, if even one outcome is wrong, the entire bet is lost. This is why accumulators offer higher potential returns, but also carry comparatively higher risk.

Yes. 98hi offers betting on matches in BPL, IPL, the T20 World Cup, and other international tournaments. A variety of markets is available for high-profile matchups such as Bangladesh vs India. Available matches and markets change over time.

Live or in-play betting means placing bets while a match is in progress. Odds change from moment to moment depending on what is happening on the field. For example, you can place real-time bets on how many runs a team will score in the powerplay after they come in to bat. If you can make quick decisions, live betting is far more exciting.

Among the most popular markets in cricket betting are: Match Winner (which team will win), Toss Result, Top Run Scorer, Over/Under Runs (more or fewer runs than a set number in a given over), method of the first wicket, and total runs in each innings in T20. These are easy to understand, which is why they are popular among new bettors as well.

Couldn't find an answer?

If your question is not listed above, 98hi's support team is available around the clock to help — in both Bengali and English.

Live Chat Support

Get instant help in Bengali via live chat, 24 hours a day, 7 days a week. Discuss anything — your account, transactions, or games.

Contact by Email

For detailed questions or complaints, send us an email. Our address is: [email protected] — the team will respond promptly.