98hi's Privacy Policy
Your personal information is completely secure at 98hi — this page clearly describes what information we collect, how we use it, and how we keep it protected.
This privacy policy was last updated in 2026. Any changes will be published on this page.
Privacy Policy Introduction
98hi is a trusted online entertainment and betting platform in Bangladesh. The privacy of personal information belonging to every user of our services is of the highest importance to us.
This privacy policy explains in detail how 98hi collects, stores, uses, processes, and where necessary shares your personal information with third parties. By registering on our platform or using our services, you are considered to have accepted the terms of this policy.
Who This Policy Applies To
This privacy policy applies to all users of the 98hi website (98hi.lat), mobile platform, and all related services. This platform is intended for users aged 21 and above only.
We always use SSL encryption to protect your information. Ensuring your security at 98hi is our primary responsibility.
What Information We Collect
98hi collects only the information necessary to provide you with our services. We do not collect any information that is not required.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Address (for billing and communication purposes)
Contact Information
- Email address
- Mobile number
- Alternative contact method (optional)
Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
Technical Information
- IP address
- Device type and operating system
- Browser information
- Cookie and session data
- Site usage patterns and logs
Methods of Information Collection
98hi collects your information in the following ways.
Directly from you
You provide information directly during account registration, when updating your profile, when contacting our support team, and during KYC verification.
Automatically
When you use the 98hi platform, certain information is collected automatically — such as your gaming activity, session duration, click data, and technical device data.
Through third parties
Some information may also be received through identity verification services, payment processors (bKash, Nagad, Rocket, Upay, and bank transfer service providers), and fraud prevention services.
How Your Information Is Used
98hi uses your personal information only for specific and legitimate purposes.
For service operations
- Account creation and management
- Processing deposit and withdrawal transactions
- Providing gaming and betting services
- Awarding bonuses and rewards
- Managing the VIP program
For security and compliance
- Identity and age verification
- Fraud and scam prevention
- Compliance with anti-money laundering (AML) policy
- Managing responsible gaming programs
- Maintaining compliance with regulatory authorities
For communication
- Sending important account-related notifications
- Transaction confirmation messages
- Providing customer support (via live chat and email)
- Informing users about service updates and changes
For improving service quality
- Analyzing and improving user experience
- Resolving technical issues on the platform
- Planning the launch of new games and services
- Improving localization for users in Bangladesh
Policy on sharing information with third parties
98hi does not sell your personal information. However, in certain cases, information may be shared with trusted third parties in order to provide services.
Payment service providers
To process your financial transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These organizations follow their own independent privacy policies.
Technology and game providers
Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi — may receive the technical information necessary to deliver their services. However, this information is never used for marketing or sales purposes.
Legal and regulatory authorities
To meet legal obligations, investigate fraud, or respond to legitimate requests from regulatory authorities, 98hi may be required to disclose your information. In such cases, only the minimum necessary information is disclosed.
Important: 98hi never sells or transfers your personal information to advertising agencies, data brokers, or unrelated third parties.
Cookie and tracking technology
98hi uses cookies to keep the website running smoothly and to improve the user experience.
Essential cookies
These cookies are essential for the core functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering language preferences. Without them, the site will not work properly.
Performance and analytics cookies
These cookies help us understand which parts of the site users visit most, where issues are occurring, and how overall performance is holding up. This information is used to improve service quality.
Cookie controls
You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data security measures
98hi uses industry-standard technology and processes to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, which keeps your information protected from third-party access.
Firewall and access controls
Our servers are protected by strict firewalls and only authorized personnel can access your information.
Password hashing
Your password is not stored directly — it is secured using a strong cryptographic hashing method.
Regular security reviews
Our technology team conducts regular security reviews and resolves any vulnerabilities quickly once identified.
Secure data storage
User information is stored on secure servers with backup and disaster recovery plans in place.
Breach response plan
In the event of a data breach, we will act promptly and notify affected users as quickly as possible.
Data retention period
98hi does not retain any personal information longer than necessary.
Information for active accounts
All relevant information is retained for as long as your account remains active. This information is used to provide services and improve your experience.
Financial transaction information
Financial transaction information is retained for a specified period in accordance with legal and regulatory requirements. This is necessary to comply with laws related to anti-money laundering and financial regulation.
Information after account closure
Even after an account is closed, some information may be retained for a specified period to fulfil legal obligations. Once the legal retention period has ended, the information is securely deleted or anonymized.
Your rights regarding your information
98hi believes every user has the right to control their own information.
Right to access your information
You can request a copy of your personal information held by 98hi at any time. To do so, contact our support team.
Right to correct your information
If any information you have provided is incorrect, you can request a correction. Having accurate information is important for the smooth operation of the platform.
Right to delete your information
In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information must be retained for a specified period.
Right to object to processing
You can object to the processing of information that is not essential for providing the service. To do so, contact us by email.
For any requests regarding your information, email our support team at: [email protected] — we provide assistance in Bengali and English 24/7.
Protection of minors' information
98hi is an adults-only platform and is intended solely for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If a parent or legal guardian believes that a minor has registered on 98hi without their knowledge, please contact us at [email protected]. We will take action promptly.
Changes to the privacy policy
98hi may update this Privacy Policy from time to time. The policy may be revised due to changes in services, legal requirements, or security improvements. For any significant changes, we will notify you via your registered email or through a notification on the platform.
If you continue using the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend that you check this page regularly.
Have a privacy-related question?
For any questions or concerns about your personal information, 98hi's support team is available 24/7. Contact us via live chat or email — support is available in Bengali and English.
Email: [email protected]
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